Model Answer
Describe an occasion when you heard someone complaining about something in a restaurant/store or other business places
You should say:
When and where it happened
What he/she complained about
What the result was
And explain how you felt about the experience
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Describe an occasion when you heard someone complaining about something in a restaurant or store or other business places, you should say well where it happened what he or she complained about what the result was and explain how you felt about the experience.
I recall an incident from a few months ago at a local restaurant.
It was a busy Saturday evening and the restaurant was quite crowded. A customer at a nearby table began to raise their voice drawing the attention of many patrons.
The customer was complaining about the long wait time for their meal
and the incorrect order that was eventually served.
They were visibly upset and expressed dissatisfaction with both the service and the food quality. The restaurant manager promptly approached the customer, listened attentively to the complaints and apologized. To rectify the situation the manager offered to replace the meal and waive the charges for the inconvenience caused. Observing this, I felt a bit uncomfortable initially, but I was impressed by the professionalism of the staff. The way the manager handle the
It was a busy Saturday evening and the restaurant was quite crowded. A customer at a nearby table began to raise their voice drawing the attention of many patrons.
The customer was complaining about the long wait time for their meal
and the incorrect order that was eventually served.
They were visibly upset and expressed dissatisfaction with both the service and the food quality. The restaurant manager promptly approached the customer, listened attentively to the complaints and apologized. To rectify the situation the manager offered to replace the meal and waive the charges for the inconvenience caused. Observing this, I felt a bit uncomfortable initially, but I was impressed by the professionalism of the staff. The way the manager handle the
situation with composure and promptness was commendable. It turned a potentially negative experience into a demonstration of excellent customer service.
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Describe an occasion when you heard someone complaining about something in a restaurant or store or other business places, you should say well where it happened what he or she complained about what the result was and explain how you felt about the experience.
I recall an incident from a few months ago at a local restaurant.
It was a busy Saturday evening and the restaurant was quite crowded crowded, a customer at a nearby table began to raise their voice drawing the attention of many patrons.
The customer was complaining about the long wait time for their meal.
And the incorrect order that was eventually served.
They were visibly upset and expressed dissatisfaction with both the service and the food quality the restaurant manager promptly approached the customer listened attentively to the complaints and apologized to rectify the situation the manager offered to replace the meal and waive the charges for the inconvenience cost observing this I felt a bit uncomfortable initially, but I was impressed by the professionalism of the staff the way the manager handle dog.
Situation with composure and promptness what's commendable commendable, it turned a potentially negative experience into a demonstration of excellent customer service.
I recall an incident from a few months ago at a local restaurant.
It was a busy Saturday evening and the restaurant was quite crowded crowded, a customer at a nearby table began to raise their voice drawing the attention of many patrons.
The customer was complaining about the long wait time for their meal.
And the incorrect order that was eventually served.
They were visibly upset and expressed dissatisfaction with both the service and the food quality the restaurant manager promptly approached the customer listened attentively to the complaints and apologized to rectify the situation the manager offered to replace the meal and waive the charges for the inconvenience cost observing this I felt a bit uncomfortable initially, but I was impressed by the professionalism of the staff the way the manager handle dog.
Situation with composure and promptness what's commendable commendable, it turned a potentially negative experience into a demonstration of excellent customer service.
몇 달 전 지역 식당에서 있었던 일이 생각납니다. 바쁜 토요일 저녁이었고 식당은 꽤나 붐볐습니다. 근처 테이블에 앉은 한 손님이 언성을 높이기 시작했고, 많은 손님들의 주의를 끌었습니다.
그 고객은 식사를 기다리는 시간이 너무 길고 주문이 잘못되었다며 불만을 토로하고 있었습니다. 고객은 눈에 띄게 화가 나 있었고 서비스와 음식의 질 모두에 불만을 표출했습니다.
레스토랑 매니저는 즉시 고객에게 다가가 불만 사항을 주의 깊게 경청하고 사과했습니다. 상황을 바로잡기 위해 매니저는 식사를 교체해 주겠다고 제안하고 불편을 끼친 것에 대한 요금을 면제해 주었습니다.
이를 지켜보면서 처음에는 조금 불편했지만 직원의 프로페셔널한 모습에 감동을 받았습니다. 침착하고 신속하게 상황을 처리한 매니저의 태도는 칭찬할 만했습니다. 자칫 부정적일 수 있었던 경험을 훌륭한 고객 서비스의 증거로 바꾼 것이죠.
그 고객은 식사를 기다리는 시간이 너무 길고 주문이 잘못되었다며 불만을 토로하고 있었습니다. 고객은 눈에 띄게 화가 나 있었고 서비스와 음식의 질 모두에 불만을 표출했습니다.
레스토랑 매니저는 즉시 고객에게 다가가 불만 사항을 주의 깊게 경청하고 사과했습니다. 상황을 바로잡기 위해 매니저는 식사를 교체해 주겠다고 제안하고 불편을 끼친 것에 대한 요금을 면제해 주었습니다.
이를 지켜보면서 처음에는 조금 불편했지만 직원의 프로페셔널한 모습에 감동을 받았습니다. 침착하고 신속하게 상황을 처리한 매니저의 태도는 칭찬할 만했습니다. 자칫 부정적일 수 있었던 경험을 훌륭한 고객 서비스의 증거로 바꾼 것이죠.
Band 7-9 Expressions
Visibly upset - 눈에 띄게 화난Dissatisfaction - 불만
Attentively - 주의 깊게
Rectify - 바로잡다
Commendable - 칭찬할 만한
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Describe an occasion when you heard someone complaining about something in a restaurant or other business places
Describe an occasion when you heard someone complaining about something in a restaurant/store or other business places
You should say:
When and where it happened
What he/she complained about
What the result was
And explain how you felt about the experience
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Practice
Describe an occasion when you heard someone complaining about something in a restaurant/store or other business places
You should say:
When and where it happened
What he/she complained about
What the result was
And explain how you felt about the experience
60 SECS
150 SECS
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