Model Answer

Describe a complaint that you made and you were satisfied with the result
You should say:
When it happened
Who you complained to
What you complained about
And explain why you were satisfied with the result

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ScoreFactoryielts2023_1-4_p2q6_Describe a complaint that you made and you were satisfied with the result
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Describe a complaint that you made and you were satisfied with the result.
You should say, when it happened, who you complain to, what you complained about, and explain why they were satisfied with the result.
I remember one time when I had an issue with a product I had purchased online.
It was about a year ago, and I had bought a new phone case from an online retailer.
I was really excited to receive it
as I had spent a lot of time researching different options and had finally settled on this one.
However, when it arrived, I was disappointed to find that the case was damaged and not in the condition that it had been advertised on the website.
I noticed that the corners were frayed and there were scratches all over the back of the case. I was really disappointed as I had spent a lot of money on the case and I was expecting to be in perfect condition.
I immediately contacted the customer service team to report the issue and explain what had happened.
The customer service representative I spoke with was very understanding and sympathetic to my concerns.
They apologized for the mistake and offered to send me a replacement case free of charge.
I was happy to hear this as I was really looking forward to using the case and I didn't want to have to go through the process of returning it and finding a new one.
The replacement case arrived within a week and it was in perfect condition,
just as I had expected. The corners were crisp and the back was free from any scratches or damage.
I was very pleased with this outcome as it was a quick and easy process
and I was able to receive the product that I had originally wanted. I was satisfied with the way the customer service team
handled my complaint and their willingness to make things right. They were efficient, helpful and made the process
very easy for me.
Overall, I was really happy with the outcome and I felt like I had received excellent customer service.
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Describe a complaint that you made and you were satisfied with the result.
You should say, when it happened, who you complain to what you complained about, and explain why they were satisfied with the result.
I remember one time once when I had an issue with a product, I had purchased online.
It was about a year ago and , and I had bought a new phone case from an online retailer.
I was really excited to receive it.
As As, I had spent a lot of time researching different options and had finally settled on this one.
However, when it arrived, I was disappointed to find that the case was damaged and not in the condition that it had been advertised on the website.
I noticed that wage earners were afraid and there were scratches all over the back of the case I was really disappointed as I had spent a lot of money on the case and , and I was expecting to be in perfect condition I immediately contacted the customer service team to report the issue and explain what had happened.
The customer service representative, I spoke with with, was very understanding and sympathetic to my concerns.
They apologized for the mistake and offered to send me a replacement case free of charge.
I was happy to hear this as I was really looking forward to using the case and I didn't want to have to go through the process of returning, it and finding a new one.
The replacement case arrived within a week and , and it was in perfect condition.
Just as I had expected, the corners were crisp and the back was free from any scratches or damage.
I was very pleased with this outcome, as it was a quick and easy process.
And I was able to receive the product that I had originally wanted, I was satisfied with the way, the customer service team.
Handled my complaint and their willingness to make things, right? They were efficient efficient, helpful and made the process.
Very easy Effortless for me overall.
I was really happy pleased with the outcome and I felt like I had received excellent customer service.
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Describe a complaint that you made and you were satisfied with the result

Describe a complaint that you made and you were satisfied with the result
You should say:
When it happened
Who you complained to
What you complained about
And explain why you were satisfied with the result

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Describe a complaint that you made and you were satisfied with the result
You should say:
When it happened
Who you complained to
What you complained about
And explain why you were satisfied with the result

60 SECS
150 SECS
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